Subject: Fwd: (TID: 20030144 - Fan seller - RB Leipzig vs Borussia Dortmund - 19/01/2019 - Contacting LMS Team)
From: Harpriya Walia <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 12 Feb 2019 01:25:26 -0700 (MST)

From: "Kritika Mirchandani" <[email-masked]> 
To: "Harpriya Walia" <[email-masked]> 
Sent: Tuesday, 12 February, 2019 13:45:17 
Subject: Fwd: (TID: 20030144 - Fan seller - RB Leipzig vs Borussia Dortmund - 19/01/2019 - Contacting LMS Team) 

Hi Harpriya, 

Please find the thread below. This case was flagged to LMS and they have confirmed that we should not compensate the seller. If he wants his listings back, we can send the tickets to his address as seller received another listing from us and went to the match. 

Kind Regards 
Kritika Mirchandani 

From: "Julian Hamstra" <[email-masked]> 
To: "LMS Enquiries" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Cc: "LMSTeam.DE" <[email-masked]>, "Kritika Mirchandani" <[email-masked]>, "Sagorika Ray" <[email-masked]> 
Sent: Monday, 21 January, 2019 22:16:57 
Subject: RE: (TID: 20030144 - Fan seller - RB Leipzig vs Borussia Dortmund - 19/01/2019 - Contacting LMS Team) 

Hi guys, 

Pick up was in Leipzig, we forgot the above mentioned Listing in Berlin. Seller came to pick up his listing. Seller received another listing from us and went to the match. We do not have any proof of this as we had a new intern who had her first pick up. Seller received 2 Tickets out of Listing 207413583. We do have the tickets in Berlin. Do not compensate the seller. If he wants his listings back, we can send the tickets to his address. 

Thanks 

Julian 

From: LMS Enquiries 
Sent: Monday, January 21, 2019 11:10 AM 
To: Brian Sexton <[email-masked]>; Julian Hamstra <[email-masked]> 
Cc: LMSTeam.DE <[email-masked]>; Kritika Mirchandani <[email-masked]>; Sagorika Ray <[email-masked]> 
Subject: Re: (TID: 20030144 - Fan seller - RB Leipzig vs Borussia Dortmund - 19/01/2019 - Contacting LMS Team) 

Hi Brian, 

I can't find any TN to show the tickets were sent to us, but LMS state is Received. [ mailto:[email-masked] | @Julian Hamstra ] can you check if you have these tickets or what happened here? 

Kind regards, 

Agata 

From: Brian Sexton 
Sent: 21 January 2019 10:03:18 
To: LMS Enquiries 
Cc: LMSTeam.DE; Kritika Mirchandani; Sagorika Ray 
Subject: FW: (TID: 20030144 - Fan seller - RB Leipzig vs Borussia Dortmund - 19/01/2019 - Contacting LMS Team) 

Hi, 

Could someone please check if we have the tickets for this TID? 

Order was cancelled fraud pre confirm and seller claims they went to collect the tickets but that they were given to someone else. 

Kind regards, 

Brian 

From: Kritika Mirchandani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday 21 January 2019 09:18 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sagorika Ray < [ mailto:[email-masked] | [email-masked] ] > 
Subject: (TID: 20030144 - Fan seller - RB Leipzig vs Borussia Dortmund - 19/01/2019 - Contacting LMS Team) 

Hi Brian, 

With reference to TID: 20030144, sale was cancelled (Cancelled Fraud Pre Confirm). Seller was informed that they can pick up their tickets and was provided with pick up details. 

Now seller emailed stating that their tickets were given to someone else and were not available for pickup thus asking to provide compensation. 

Could you please check if LMS should be contacted to verify the issue? 

I look forward to receiving your input. 

Kind Regards 
Kritika Mirchandani 

From: "Sagorika Ray" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Kritika Mirchandani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 20 January, 2019 11:55:05 
Subject: 20030144 - fan seller europe - RB Leipzig vs Borussia Dortmund - 19/01/2019 18:30 - Query 

Hi Kritika, 

With reference to TID: 20030144, sale was cancelled (Cancelled Fraud Pre Confirm). Seller had called us regarding his sale, previous agent informed seller that sale has been cancelled and they can pick up tickets and provided pick up details. 

Now Seller emailed stating that their tickets were given to someone else and they were not given their tickets, thus, asking to provide compensation. 

Could you please look into this case and advise if LMS should be contacted? 

Kind Regards, 

Sagorika