Subject: Re: 19880510; Broker US; Washington Capitals Vs. Los Angeles Kings; 11/02/2019 19:00; buyer has not yet received their tickets
From: Ashwinee Latchayya <[email-masked]>
To: Harpriya Walia <[email-masked]>
Date: Mon, 11 Feb 2019 00:30:23 -0700 (MST)

Hi Tania, 

It seems that nobody has requested proof from the buyer yet. 

Can you request screenshot of TM account please. 

Kind Regards, 
Ash 

Below should be in the 'I' section on your CIAN. 

The buyer claims that he hasn't received the tickets yet. Nobody has requested proof of TM account from the buyer yet. Buyer is perhaps not using the same email address. Seller has already been requested to re-transfer the tickets. Requesting proof for better investigation. 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 11 February, 2019 11:39:06 
Subject: 19880510; Broker US; Washington Capitals Vs. Los Angeles Kings; 11/02/2019 19:00; buyer has not yet received their tickets 

Hi Ash, 

With reference to the above-mentioned TID, the buyer claims that they haven't received the Ticketmaster link for downloading their tickets; agents resent the TMT email to buyer but the buyer would always claim that they haven't received their tickets; 
another agent asked the Seller to try to re-initiate the TMT for the buyer. 

Can we check with the SS Team if the seller was able to re-initiate the transfer? 

Regards, 
Harpriya