Subject: Fwd: 15755191; Broker UK; Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018; 28/10/2018 13:30; call the buyer for refund
From: Ashwinee Latchayya <[email-masked]>
To: Akanksha Kwatra <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Fri, 8 Feb 2019 04:08:26 -0700 (MST)

Hi Akanksha, 

Can you take ownership of this case please. 

Kind Regards, 
Ash 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 8 February, 2019 15:40:52 
Subject: 15755191; Broker UK; Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018; 28/10/2018 13:30; call the buyer for refund 

Hi Ash, 

With reference to the above-mentioned TID, the buyer's order was cancelled because the seller did not fulfil; we tried to refund the buyer but were unable to do so because the buyer's bank details were not registered by us; we asked the buyer to provide us with the manual bank details; payments team tried to refund the buyer but were unsuccessful; there is a note from payments which states to ask the buyer to contact their bank if any other detail for international transaction should be there or not. 

Can you please assign a calling DE agent for this? 

Regards, 
Harpriya