Subject: FW: EID - 3169952 - Fan seller - Medine - 09/02/2019 - FR - EDM / Tickets not valid for new date
From: Brian Sexton <[email-masked]>
To: Special Ops Team <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Nathan <[email-masked]>
Date: Thu, 7 Feb 2019 11:43:56 +0000

Hi,

This event was rescheduled and there is proof from the event organiser that old tickets would not be valid, there are around 20 transactions for this event. All orders have been fulfilled with e-tickets.

Should we request all sellers to provide the new tickets?

Kind regards,
Brian

From: Ashwinee Latchayya <[email-masked]>
Sent: Thursday 7 February 2019 16:50
To: Brian Sexton <[email-masked]>
Cc: Nathan <[email-masked]>
Subject: EID - 3169952 - Fan seller - Medine - 09/02/2019 - FR - EDM / Tickets not valid for new date
Importance: High

Hi Brian,

The above event has been rescheduled from 20/10/18 to 09/02/19. The buyer claims that the ticket received (20/10/18) won't be valid for the new date & new location.
After checking the official website, we've found out that the tickets will indeed not be valid for the new date & location.

Can EDM look into this please.

-TID: 20203014
-LID: 333645099
-EID: 3169952
-Event  name: Medine
-Event date: 09/02/2019
-Geography: Zenith de Paris, Paris, FR
-User name: Thibault Pindat
- EDM needs to inform the buyers/sellers that tickets will be invalid for this date
-Link as a proof: http://www.le-zenith.com/fr/programme/programmation.html<https://protect-eu.mimecast.com/s/oqLdCr8NjFA7Qmqc7N6H7?domain=le-zenith.com>
-Link to viagogo page:https://www.viagogo.com/ww/Concert-Tickets/Rap-Hip-Hop-Reggae/Medine-Tickets/E-3169952<https://protect-eu.mimecast.com/s/qHfhCvl7nhWqwl9IXU_sJ?domain=viagogo.com>

Kind Regards,
Ash

________________________________
From: "Nathan" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 7 February, 2019 16:10:43
Subject: Re: 3169952 - Fan seller - Medine - 09/02/2019 - FR - Buyer wrong event date and place

Hi Ashwinee,

With reference from the above TID, buyer reported issue with tickets seller uploaded, event date and venue on the tickets wrong, while verifying found a link information stating that, this event was cancelled from Bataclan event venue on the date of 20-October-2018 in which this Artist event will take place to a new place and different date as the current date shown on CSL 09-February-2019 event venue has been changed to Zenith, online news at the official website old date and place tickets will not be valid, buyers can go from where they bought their tickets to be refunded.

-TID: 20203014
-LID: 333645099
-EID: 3169952
-Event  name: Medine
-Event date: 09/02/2019
-Geography: Zenith de Paris, Paris, FR
-User name: Thibault Pindat

- Event needs to be remain the same : All the old date event from other place will not be valid at the venue, seller can still go claim the refund from where they purchased their tickets or find new date-place tickets to fulfil or will move their order for replacement.

-Link as a proof: http://www.le-zenith.com/fr/programme/programmation.html<https://protect-eu.mimecast.com/s/oqLdCr8NjFA7Qmqc7N6H7?domain=le-zenith.com>

-Link to viagogo page:https://www.viagogo.com/ww/Concert-Tickets/Rap-Hip-Hop-Reggae/Medine-Tickets/E-3169952<https://protect-eu.mimecast.com/s/qHfhCvl7nhWqwl9IXU_sJ?domain=viagogo.com>

Kindly coordinate this with matter to EDM confirming that the old date tickets cancelled on 20-October-2018 will not be valid as they can go to claim for the refund where they bought their tickets,
the same Artist event taking place somewhere else with a new date, old tickets date from other event place cancelled won't be valid.

Looking forward for your reply to confirm this to the buyer so that we can request to seller whether they will fulfil or move to pending substitution event within 2 days away.

Kind Regards,
Nathan