Subject: 20249249 - Broker US - Montreal Canadiens Vs. Edmonton Oilers - 03/02/2019 - Buyer didn't receive tickets in time
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Nathan <[email-masked]>
Date: Thu, 7 Feb 2019 01:58:04 -0700 (MST)

Hi Brian, 

With reference to the above TID ; the buyer didn't receive the tickets in time for the event on her ticketmaster account. 

Buyer claims the tickets were transferred after the event had started. According to the proof of transfer, the tickets were uploaded at 14.10 pm and the buyer claims he couldn't enter the event as it had already started. 

Can CS.NY look into this please. 

Kind Regards, 
Ashwinee 

From: "Nathan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 7 February, 2019 13:42:21 
Subject: 20249249 - Broker US - Montreal Canadiens Vs. Edmonton Oilers - 03/02/2019 - Buyer didn't receive tickets in time 

Hi Ashwinee, 

With reference with the above TID, buyer emailed us stating that the tickets was sent after the event time, did not attend the event, while verifying CSL Seller MSBD failed was after the event time 
and seller transferred tickets in time as per the MSBD. Actually buyer was already granted voucher compensation but still not refunded yet. 

Here below the details: 

Must ship by : 03/02/2019 21:58 
Uploaded : 03/02/2019 19:16 
Event Date : 03/02/2019 14:00 (Local) 

Kindly check this wit t5he relevant team. 

With regards, 
Nathan