Subject: Fwd: 19955588 - Broker US - Jesse Cook - 01/02/2019 - Buyer chasing refund
From: Ashwinee Latchayya <[email-masked]>
To: Nathan <[email-masked]>
Date: Wed, 6 Feb 2019 04:58:33 -0700 (MST)

Hi Nathan, 

Please request proof and flag again. 

This is a US Broker. We won't be able to flag this issue to CS.NY without proof. 

Please in future, do not escalate cases where the Broker is US, Ticket Evolution or Ticket Network. 

Kind Regards, 
Ash 

From: "Nathan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 5 February, 2019 21:43:06 
Subject: 19955588 - Broker US - Jesse Cook - 01/02/2019 - Buyer chasing refund 

Hi Ashwinee, 

With reference to the above TID, Buyer US chasing for refund reported RAG case. 
Buyer reported issue with the enveloppe receive only a confirmation purchase printed on not the tickets did not even the parcel delivery agent left them at the box, went with at the event without noticing that they were not tickets was denied entry and came back claiming to be refunded, proof was requested did not provide. 

Case was escalate to payment team hence they reply back advised for TL confirmation. 
Can you look into this please? Looking forward for your reply. 

Kind regards, 
Nathan