Subject: Fwd: {19955609, Broker US, Calibash, 19/01/2019 20:00, Wrong tickets issue}
From: Ashwinee Latchayya <[email-masked]>
To: Ekta VGG <[email-masked]>
Date: Tue, 5 Feb 2019 03:12:52 -0700 (MST)

Hi Ekta, 

Please see below. 

Kind Regards, 
Ash 

From: "Rosette Modiri" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Cc: "Ekta VGG" <[email-masked]> 
Sent: Monday, 4 February, 2019 16:40:46 
Subject: Re: {19955609, Broker US, Calibash, 19/01/2019 20:00, Wrong tickets issue} 

Hi Ash, 

The buyer received the wrong tickets here due to our system error and the agent "Edivaldo Manuel" has been informed since 23/01/2019 to offer 15% partial refund or 20% voucher to the buyer. 

@ Ekta, can you please take the ownership of this case as the agent "Edivaldo Manuel" is on long leave now. 

Kind Regards, 
Rosette 

From: "ashwinee" <[email-masked]> 
To: "Ekta VGG" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 3 February, 2019 13:03:34 
Subject: Re: {19955609, Broker US, Calibash, 19/01/2019 20:00, Wrong tickets issue} 

Hi Ekta, 

This wasn't flagged to me. 

@Rosette - You might have flagged this by email. Is there any update on this case. 

Kind Regards, 
Ash 

From: "Ekta VGG" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 2 February, 2019 12:11:55 
Subject: {19955609, Broker US, Calibash, 19/01/2019 20:00, Wrong tickets issue} 

Hi Rosette, 

In regards to above TID, Can you check as buyer is asking update about the investigation and It is already flagged to you by Edivaldo & Mutombo. 

Kind Regards, 
Ekta