Subject: Fwd: {18173032, Broker AU, Phil Collins , 02/02/2019 20:00, Buyer asking refund}
From: Ashwinee Latchayya <[email-masked]>
To: Ekta VGG <[email-masked]>
Date: Tue, 5 Feb 2019 00:43:44 -0700 (MST)

Hi Ekta, 

This has been flagged. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 5 February, 2019 12:22:00 
Subject: {18173032, Broker AU, Phil Collins , 02/02/2019 20:00, Buyer asking refund} 

Hi Ashwinee, 

In regards to above TID, Buyer's old e-mail was showing bounced, hence one of our agent Daniel contacted buyer on 31/01/2019 and account holder told that she wants to use new e-mail address which is [email-masked]. On the same day, request was put on Team India Queries Sheet to change it and It is showing done, However still order is showing under old e-mail address which is [email-masked]. Now buyer called up asking refund as she did not get tickets for the event & It is over now. So can we escalate this to Payment team for full refund. 

Kind Regards, 
Ekta