Subject: Fwd: 19743302; Fan Seller; Lachende Kölnarena 2019; 09/02/2019 19:00; alt tix for final buyer
From: Ashwinee Latchayya <[email-masked]>
To: Akanksha Kwatra <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Mon, 4 Feb 2019 02:46:37 -0700 (MST)

Hi Akanksha, 

Can you take ownership of this case please. 

Kind Regards, 
Ash 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 4 February, 2019 14:09:13 
Subject: 19743302; Fan Seller; Lachende Kölnarena 2019; 09/02/2019 19:00; alt tix for final buyer 

Hi Ash, 

With reference to the above-mentioned TID, this is a case of active redirection- 

Redirection chain started at 19087062, 
Redirection chain Ended at 19743302; 

The original seller of TID 19087062 missed msbd and did not fulfil the order; alternative tix link was sent to the final buyer multiple times, but no response from them; 

An agent also sent the alt tix offer to buyer twice, but the final buyer is claiming they haven't received any alt tix offer til now. 

Can you please assign this to a calling DE agent? 

Regards, 
Harpriya