Subject: Re: 20165946 , Fan Seller , Steven Wilson , 04/02/2019 , Refund approval
From: Ashwinee Latchayya <[email-masked]>
To: Akanksha Kwatra <[email-masked]>
Date: Mon, 4 Feb 2019 02:44:33 -0700 (MST)

Hi Akanksha, 

Can you escalate this for a full refund for seller to be charged & buyer refunded. 

Kind Regards, 
Ash 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 4 February, 2019 11:41:03 
Subject: 20165946 , Fan Seller , Steven Wilson , 04/02/2019 , Refund approval 

Hi Ashwinee, 

With reference to the above TID, the buyer was informed that they will be refunded as seller was unable to provide the tickets purchased. Next day another email was sent that tickets have been shipped. Now the buyer emailed stating that after the refund email they purchased another ticket from a different provider. I checked the TN- the tickets will return to sender. Can we take approval to refund the buyer in this case? 

Kind Regards, 
Akanksha