Subject: Fwd: Kindly approve
From: Ashwinee Latchayya <[email-masked]>
To: Ekta VGG <[email-masked]>
Date: Sun, 3 Feb 2019 23:13:43 -0700 (MST)

We've investigated your case thoroughly and after our investigation, we can confirm that you did not print your e-tickets to gain access to the venue. Therefore, we are not able to refund you as this does not cover viagogo guarantee. 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 4 February, 2019 11:42:17 
Subject: Kindly approve 

According to our records and after investigation, we can confirm that you did not print your e-tickets to gain access to the venue. Therefore, we are not able to refund you as this does not cover viagogo guarantee.