Subject: CID 15353052
From: Ashwinee Latchayya <[email-masked]>
To: Becho Davy Jaures <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Fri, 1 Feb 2019 05:23:07 -0700 (MST)

Hi Jau, 

Can you use the link below in order to have a look at the history of this case ID and call the FR buyer in order to her with her request. 

There's a pink call banner - so the buyer has to be called. 

Link - https://cstools.viagogo.net/CommonUI/ViewWorkItemConversation?workItemId=15353052 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 1 February, 2019 17:40:36 
Subject: CID 15353052 

Hi Ashwinee, 

With reference to the above CID, customer emailed in account recovery format, I checked the details but they didn't match. Customer emailed again providing a different email address, which is [email-masked] and stating that they are unable to send us a new request. 

Could you please assign this case to any FR agent to call the customer and explain them how they can send us a new request? 

Regards, 
Akanksha