Subject: FW: [AUDIT RED FLAG] TID 20027772 / Process/ Ekta Sharma
From: Brian Sexton <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Valentina Cante <[email-masked]>
Date: Thu, 31 Jan 2019 18:52:58 +0000

Hi Ashwinee,

Could you please review this red flag with Ekta and provide confirmation that the coaching session has been done by EOD tomorrow?

Kind regards,
Brian

From: Valentina Cante
Sent: Thursday 31 January 2019 17:14
To: Brian Sexton <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>; David Lee <[email-masked]>; Robert Cosgrove <[email-masked]>
Subject: [AUDIT RED FLAG] TID 20027772 / Process/ Ekta Sharma

Hi Brian,

I have come across a red flag for this agent

Synopsis: The agent didn't follow the wrong tickets procedure correctly.

Please confirm within 48 hours that the agent has been coached.
Thank you.

Kind Regards,

Valentina Cante

Training & Quality