Subject: Fwd: 20005049 , Broker PL , FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets
From: Ashwinee Latchayya <[email-masked]>
To: Karanjeet Singh <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>, Mansi Chhabra <[email-masked]>
Date: Thu, 31 Jan 2019 06:37:15 -0700 (MST)

Hi Karan, 

Please see below and request proof (screen shorts of messages/calls) from the buyer. 

Kind Regards, 
Ashwinee 

From: "Agnieszka Dominiak" <[email-masked]> 
To: "Laura McWey" <[email-masked]>, "Brian Sexton" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Akanksha Kwatra" <[email-masked]> 
Sent: Thursday, 31 January, 2019 18:35:05 
Subject: Re: 20005049 , Broker PL , FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets 

Hi, 

Seller stated that was at the location all the time. He also contacted buyers day before to make sure that they know location and time. Seller tried to contact buyers when they didn't reply and didn't show up. Requested from seller proof ( screen shots of messages sent to buyer and made phone calls). 

Could you request from buyers the same please? This will give us the full picture of the situation if we have proof from bought sides and safe time. 

Thank you. 

Kind Regards, 
Agnieszka Dominiak 
Seller Support 
Team Leader: Artur Himich 

From: Laura McWey 
Sent: Thursday, January 31, 2019 12:19:58 PM 
To: Brian Sexton; Agnieszka Dominiak 
Cc: Ashwinee Latchayya; Akanksha Kwatra 
Subject: Re: 20005049 , Broker PL , FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets 

Hi [ mailto:[email-masked] | 
@Agnieszka Dominiak ] , 

Can you please contact Broker PL and confirm the SMC was available? Buyer is claiming seller did not turn up to SMC. 

Thanks, 

Laura McWey 

From: Brian Sexton 
Sent: Thursday 31 January 2019 12:15:56 
To: Laura McWey 
Cc: Ashwinee Latchayya; Akanksha Kwatra 
Subject: FW: 20005049 , Broker PL , FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets 

Hi Laura, 

This buyer claims that the seller did not turn up for the SMC and they were not reachable. 

Could someone please check this with the Broker PL? 

Kind regards, 

Brian 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Friday 25 January 2019 14:25 
To: Brian Sexton <[email-masked]> 
Cc: Akanksha Kwatra <[email-masked]> 
Subject: 20005049 , Broker PL , FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets 

Hi Brian, 

With reference to the above TID ; the buyer claims that the seller didn't turn up at the collection point. The delivery plan is Seller Managed Collection. 

The buyer claims to have called the seller but there was no response and she has now initiated a chargeback. 

If you deem necessary, can we request proof of delivery from the PL Broker so that this can ease the investigation. 

Kind Regards, 

Ashwinee 

From: "Akanksha Kwatra" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 25 January, 2019 17:28:39 
Subject: 20005049 , Broker PL , FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets 

Hi Ashwinee, 

With reference to the above TID, the delivery plan is Seller Managed Collection, the buyer emailed claiming that she didn't receive the tickets as the seller was not at the pickup location and has also initiated a chargeback. Could you please check this with the relevant team. 

Kind Regards, 

Akanksha