Subject: CID-15334241, Cirque Du Soleil - Toruk, When-01/02/2019, Re-assign case}
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Ekta VGG <[email-masked]>
Date: Thu, 31 Jan 2019 06:01:20 -0700 (MST)

Hi Brian, 

With reference to the above CID ; there was a a pink banner asking to call the buyer as he has made several contacts. 

Unfortunately, when Ekta called the buyer, the person couldn't speak English but Spanish. 

Can this case ID be reassigned to a Spanish calling agent please. As we have this query from a case ID, I am unable to flag this internally. Can you look into this please. 

Kind Regards, 
Ashwinee 

From: "Ekta VGG" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 31 January, 2019 18:15:11 
Subject: {CID-15334241, Cirque Du Soleil - Toruk, When-01/02/2019, Re-assign case} 

Hi Ashwinee, 

In regards to above CID, Can you re-assign this case to Spanish agent as there is a flag for call back to buyer, I myself called him but he was not able to understand English properly. 

Kind Regards, 
Ekta