Subject: FW: 20005049 , Broker PL , FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets
From: Brian Sexton <[email-masked]>
To: Laura McWey <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Akanksha Kwatra <[email-masked]>
Date: Thu, 31 Jan 2019 12:15:56 +0000

Hi Laura,

This buyer claims that the seller did not turn up for the SMC and they were not reachable.

Could someone please check this with the Broker PL?

Kind regards,
Brian

From: Ashwinee Latchayya <[email-masked]>
Sent: Friday 25 January 2019 14:25
To: Brian Sexton <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Subject: 20005049 , Broker PL , FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets

Hi Brian,

With reference to the above TID ; the buyer claims that the seller didn't turn up at the collection point. The delivery plan is Seller Managed Collection.

The buyer claims to have called the seller but there was no response and she has now initiated a chargeback.

If you deem necessary, can we request proof of delivery from the PL Broker so that this can ease the investigation.

Kind Regards,
Ashwinee

________________________________
From: "Akanksha Kwatra" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 January, 2019 17:28:39
Subject: 20005049 , Broker PL ,  FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets

Hi Ashwinee,

With reference to the above TID, the delivery plan is Seller Managed Collection, the buyer emailed claiming that she didn't receive the tickets as the seller was not at the pickup location and has also initiated a chargeback. Could you please check this with the relevant team.

Kind Regards,
Akanksha