Subject: 17973921- Fan seller - Young Boys Bern vs Juventus - Champions League 2018 - 19-12/12/2018 - Payment Issue
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Becho Davy Jaures <[email-masked]>
Date: Wed, 30 Jan 2019 07:03:59 -0700 (MST)

Hi Brian, 

In regards to the above TID ; the seller is upset and chasing payment. 

The seller was asked to set a default payment method and according to the history the payment failed several times. 

Lorna from payments has reset the payment ID 6 days ago however the payment failed again. The seller to have checked the payment details from the bank and everything is okay. 

On payment diagnostic it says that the transaction is KYC but the payment method is not. 

Can payment team look into this issue please. 

Kind Regards, 
Ashwinee 

From: "Becho Davy Jaures" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 30 January, 2019 18:32:04 
Subject: 17973921-Fan seller-Young Boys Bern vs Juventus - Champions League 2018-19-12/12/2018 21:00 (Local)-Seller is chasing his payment. 

Hi Ashwinee, 

With reference to TID: 17973921.Seller is chasing his payment. 
there is message in the payment diagnostic saying that this transaction is KYC but the payment method is not. 
the seller has a payment method already.But since the seller hasn't been paid. 
Can you please contact the payment team to see what can be done. 
Thank you for your consideration. 

Kind Regards, 
Becho