Subject: 20005049 , Broker PL , FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>, Karanjeet Singh <[email-masked]>
Date: Wed, 30 Jan 2019 00:47:52 -0700 (MST)

Hi Brian, 

Could you take a look at the query below please. This was flagged a few days back. 

Kind Regards, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Akanksha Kwatra" <[email-masked]> 
Sent: Friday, 25 January, 2019 19:54:47 
Subject: 20005049 , Broker PL , FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets 

Hi Brian, 

With reference to the above TID ; the buyer claims that the seller didn't turn up at the collection point. The delivery plan is Seller Managed Collection. 

The buyer claims to have called the seller but there was no response and she has now initiated a chargeback. 

If you deem necessary, can we request proof of delivery from the PL Broker so that this can ease the investigation. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 25 January, 2019 17:28:39 
Subject: 20005049 , Broker PL , FIS Ski Jumping World Cup Zakapone 2019 - Saturday , 19/01/2019 , Buyer didn't receive the tickets 

Hi Ashwinee, 

With reference to the above TID, the delivery plan is Seller Managed Collection, the buyer emailed claiming that she didn't receive the tickets as the seller was not at the pickup location and has also initiated a chargeback. Could you please check this with the relevant team. 

Kind Regards, 
Akanksha