Subject: Re: 18396887 - Jacky Cheung - 27/01/2019 - Buyer requesting refund
From: Ashwinee Latchayya <[email-masked]>
To: Mujinga Kayitula Solange <[email-masked]>
Date: Tue, 29 Jan 2019 00:47:08 -0700 (MST)

Hi Sarah, 

This has been escalated to payments team. 

Kind Regards, 
Ash 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 26 January, 2019 20:08:05 
Subject: 18396887 - Jacky Cheung - 27/01/2019 - Buyer requesting refund 

Hi Ashwinee, 

With reference to above TID, buyer was charged extra amount for shipment as the seller declare it as Document instead of Parcel. 

Could you check whether buyer is eligible for refund? 

Kind Regards, 
Sarah