Subject: 20083396; Fan Seller; Laing; 27/01/2019 19:00; unable to understand buyer's query
From: Ashwinee Latchayya <[email-masked]>
To: Tanu Tomar <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Tue, 29 Jan 2019 00:34:14 -0700 (MST)

Hi Tanu, 

The buyer's query is unclear. She emailed on the day of the event itself stating the tickets we are a fraudulent company and mentioned different name on the ticket. 

Can you perhaps call and find out if the buyer was ragged here. If so, request proof and wrap up. 

Kind Regards, 
Ash 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 28 January, 2019 19:27:38 
Subject: 20083396; Fan Seller; Laing; 27/01/2019 19:00; unable to understand buyer's query 

Hi Ash, 

With reference to the above-mentioned TID, the buyer emailed regarding their e-tickets; 
I'm unable to decipher what the buyer is trying to say as it's not mentioned whether they got RAG or they received incorrect e-tix. 

Can you please assign this to a calling DE agent? 

Regards, 
Harpriya