Subject: FW: French Language Test - MBUYI KAYEMBE
From: Brian Sexton <[email-masked]>
To: Virat Joshi <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Mon, 28 Jan 2019 15:01:51 +0000

Hi,

It's a 'no' for this candidate.

Kind regards,
Brian

From: Claire Dechambre
Sent: Monday 28 January 2019 13:32
To: Brian Sexton <[email-masked]>
Cc: Darren OToole <[email-masked]>
Subject: Re: French Language Test - MBUYI KAYEMBE

Hey Brian,

Same story here. Many mistakes, sentences aren't clear and the French spoken/written isn't clear enough nor appropriate to be working in the customer service department.

If I was to explain more clearly, the use of the French language provided is bad French. They seem to be using their version of French, which isn't correct.

Thanks,
Claire

________________________________
From: Brian Sexton
Sent: 28 January 2019 12:17:41
To: Claire Dechambre
Cc: Darren OToole
Subject: FW: French Language Test - MBUYI KAYEMBE

Hi Claire,

I got a 3rd test if you could please evaluate?

Kind regards,

Brian

From: Virat Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday 28 January 2019 11:00
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Asfaque Ahmad <[email-masked]<mailto:[email-masked]>>
Subject: Fw: French Language Test - MBUYI KAYEMBE

Hi Brian,

Can you please forward FR test for evaluation.

Thanks

________________________________

From: MBUYI KAYEMBE <[email-masked]<mailto:[email-masked]>>
Sent: 28 January 2019 15:50
To: Saurabh Dadu; [email-masked]<mailto:[email-masked]>; Virat Joshi; [email-masked]<mailto:[email-masked]>
Subject: French Language Test - MBUYI KAYEMBE

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Foreign Language Screening Test

Name

MBUYI KAYEMBE

Whats your first language

French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Regarding this situation as a worker in Pizza Hut as phone order executive, i will manage to understand the custumer regarding the situation that we are facing and do not create intention to the customer regarding our service and tell him to be patient as the order his on way and rapidly theperson who suppossed to deliver the order to be hurry after correcting the error that we have made .

Or the excuter will quickly manage with the person who supposed to deliver by directing him a correct address and be in touch with the customer to be patient or to tell him his order will deliver within 10 min or 15min.
or kindly wait for few moment your order will be deliver soon.

Moreover, the service can go for any excuses regarding the delay of the delivery service.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Well, i am MBUYI KAYEMBE Fancis born in CongoDR, i am 25 years old , i have been in india since 2015 for my studies where i completed my program in BBA (human resource and Banking &finance) and i completion of my program was last july 2108.

Regarding my educational, i have done my high school in CongoDR in 2014 with the score of 60% and then i applied for undergraduate in India in 2104 for more knowledge where my vision is to be a good manager and i choose for BBA as my dream then i started form 2015 to 2108 at SHARDA UNIVERSITY and now i applied for Digital Marketing at Ducat in Greater Noida.

For my professional i havwe been worked in Congo as Manager at MADIPHAR for 1year , i have been the president of elders of Don Bosco, it's an association.
during the rest of my life in India i worked at three Lamp as Techsale employe in Greater Noida form 2016-2107, i worked at beno support in Noida from 2017-2108.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

The difference between good and greate customer , there is not at all  the difference between the two  because both customers service are doing the service to satisfy the custumer for the service that the campany has offered to them uless the great customer has skills for the communication means to communicate with the customers in a good manner and manage more effectively to understand different customers and do not forget that all the customers have differents minds in this case we need the great customer service for his communication skills.

Moreover both customers service are doing their task in proper way but in the situation where we find a customer is not able or do not need the service provided in this case great customer service marks the difference but logically there is not all difference.
For Example : Mr Kumar Singh purchased shoes from Amazon after delivery Mr Kumar finds the size of that shoe it is not correct for his size ,what he will do ,he will contact the customer service for the replacement or cancellation , now the situation will depend on Mr Kumar then the customer service is about to guide Mr kumar for his propositon needed.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Premièrement; j'ai opté à ma candidature pour plusieurs raisons :
-De fournir de la bon qualité du travail en gagnant la confiance du client,
-En ma qualité d'un gestionnaire, c'est de comprendre les désideratas des clients dans le but de repondre à leurs besoin total  et leurs satisfaire,
-L'élèment qui m'a mit plus confiant de postuler au service client est la très bonne communication envers les differentes personnes et leurs Etats d'esprit,
-Plus loin encore est de développer une bonne ambiance avec les clients en vue de les rédonner la confiance au sein de l'entrèprise,
-De faire en sorte que les clients aient la joie, la satisfaction ou encore de bien expliquer aux clients  nos services fournit .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Mon tout premier voyage etait en 2009 dans mon village Natal au Congo précisement à TSHILENGE où mon père était né et il y avait des villageois très contents de voir leurs fils bienque je suis né à KINSHASA ville capitale et l'acceuille était trop bien mais un élèment qui m'avait marqué c'est de voir les gens du village vénir avec les cadeaux pour m'offrir et la chose qui m'estomaqué,

Arrivé le soir, un gand père alluma le feu au milieu là où on s'était regrouper avec plusieurs personnes et le grand père commença à nous rélater les récits dépuis l'époque colonial et c'était genial .
un élèment que je n'avait jamais pensé c'était chaque matin mon grand père et moi allait au champs pour cultiver le manioc et de la patate pour ramèner à la maison, si non c'etait un moment où j'apprenais aussi comment cultiver , je peux osé dire c'était ma préparation aux combats de la vie.

voila en conclusion le bon temps que moi personnellement que j'avais vécu à TSHILENGE.