Subject: 20101926 , Broker Unclassified Country , One Championship Hero's Ascent , 25/01/2019 , Proof of Delivery
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Sun, 27 Jan 2019 23:33:04 -0700 (MST)

Hi Brian, 

In regards to the above TID ; the buyer claims to have received the tickets at the hotel at 18.50 and the hotel is situated 2 hours away from the venue. 

I've also checked on google and it shows the approximate time to reach the venue is 1 hour (I suppose it depends on traffic). 

Charlotte Shih was following up from the seller's side to make sure the seller ships on time. 

Can SS team contact the seller and request proof of delivery so that we can have an idea as to when the tickets were delivered. The buyer is furious and chasing a refund. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 26 January, 2019 17:20:48 
Subject: 20101926 , Broker Unclassified Country , One Championship Hero's Ascent , 25/01/2019 , Check if tickets were shipped on time 

Hi Ashwinee, 

With reference to the above TID, buyer emailed that they didn't receive the tickets. Buyer informed that the event started at 6:30 pm but they didn't receive the tickets till 6:50 and is asking for refund. 
Can we check with the seller in this case if the tickets were shipped on time as the delivery plan is ELS - Lalamove Manila (PH). 

Kind Regards, 
Akanksha