Subject: 19216332 , Ticket Network , Bowzers Rock N Doo Wop Party , 20/01/2019 , Reassign case
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Sun, 27 Jan 2019 23:16:43 -0700 (MST)

Hi Brian, 

In regards to the above TID ; agent David Collins was following this up and has flagged this case to his TL. 

The buyer claims that she was unable to make it to the event due to extreme weather condition. 

If deem necessary, could you reassign this to the agent or can we inform the buyer that our guarantee doesn't cover such situation. 

I've checked to find out whether this event was cancelled/postponed due to the weather condition but couldn't find any relevant information. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 26 January, 2019 16:56:17 
Subject: 19216332 , Ticket Network , Bowzers Rock N Doo Wop Party , 20/01/2019 , Reassign case 

Hi Ashwinee, 

With reference to the above TID, buyer informed that they could not attend the event due to state of emergency. An agent David Collins is following this case and had received buyer's call. Could you please reassign this case to him as there is no further email from buyer regarding the issue. 

Regards, 
Akanksha