Subject: 19996299 / Fan Seller / Phil Collins / 19/01/2019 19:00 / Chargeback
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Wamiq Ahmad <[email-masked]>
Date: Fri, 25 Jan 2019 06:44:26 -0700 (MST)

Hi Stephen, 

Following your request, I'm emailing you this query. 

The buyer has reported RAG and has also initiated a chargeback. According to the case history, Maja acknowledged that the buyer is due a refund but is unable to refund as the buyer has initiated a chargeback. 

Can this be looked into please. 

Kind Regards, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Wamiq Ahmad" <[email-masked]> 
Sent: Friday, 25 January, 2019 14:16:22 
Subject: Re: 19996299 / Fan Seller / Phil Collins / 19/01/2019 19:00 / Cannot wrap up case 

Hi Wamiq, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 25 January, 2019 12:57:06 
Subject: 19996299 / Fan Seller / Phil Collins / 19/01/2019 19:00 / Cannot wrap up case 

Hi Ash, 

In regards to the above mentioned TID, I am unable to wrap up the case due to the TS is Pending Requirement For Payment. Can you get the case closed for me please. 

Thanks, 
Wamiq