Subject: 19959328; Fan Seller; Rammstein; 22/06/2019 19:00; unable to wrap this case
From: Harpriya Walia <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 25 Jan 2019 01:28:09 -0700 (MST)

Hi Ash, 

With reference to the above-mentioned TID, the seller uploaded incorrectly personalised e-tix; buyer also informed us about this e-tix; 
agent informed the buyer we are working and the seller to re-personalise the e-tix correctly and put this on follow up- she also stopped the seller payment; 
another agent received this case from seller side who asked how to personalise- she flagged to her TL; 

Since the TS is "Pending Requirement For Payment", I'm unable to wrap this case. 

Flagging to you as discussed. 

Regards, 
Harpriya