Subject: Fwd: 15949382 - Broker US - Metallica - 24/01/2019 - Buyer chasing tickets
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Mujinga Kayitula Solange <[email-masked]>
Date: Thu, 24 Jan 2019 07:34:32 -0700 (MST)

Hi Anurag, 

The buyer claims he is unable to access his old email address and is unable to retrieve his password. 

The tickets seems to have been transfered but buyer cannot access the account anymore. 

As it is a US buyer and event is in a few hours - can we get a night shift agent to call the buyer and request a new email address. 

Once done, please contact CS.NY and request the broker to retransfer the tickets to the new email address. 

Kind Regards, 
Ashwinee 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 24 January, 2019 19:54:07 
Subject: 15949382 - Broker US - Metallica - 24/01/2019 - Buyer chasing tickets 

Hi Ashwinee, 

With reference to TID: 15949382, Buyer cannot access old email address where the tickets have been sent 

Cannot call buyer to confirm the email address they would like to use due to timezone. 

Could you please assign the case to a night shift agent to call buyer and request the correct email address in order to forward to ss to ask seller, which DP he used and which email address he sent tickets to, whether it's possible to resend to buyer's new email. 

Kind Regards, 
Sarah