Subject: Productivity Report
From: Ashwinee Latchayya <[email-masked]>
To: Mujinga Kayitula Solange <[email-masked]>
Cc: Viraat <[email-masked]>
Date: Thu, 24 Jan 2019 05:54:21 -0700 (MST)

Hi Sarah, 

Please find below your CSS and FCR score for the period between [ callto:14.01.2019 - 20.01 | 14.01.2019 - 20.01 ] .2019. 

Team Name 	Agent Name 	Productivity Average 	#Days Logged 	#Email Floor 	#Calls Inbound 	#Calls Outbound 	Floor FCR 	Floor CSS 
Team Kolkata 	Mujinga Solange 	83% 	6 	152 	0 	12 	47% 	29% 

Please avoid sending the same blurb to the customers. Below is an example where you've sent the same blurb twice. 
Link - [ https://cstools.viagogo.net/CommonUI/ViewWorkItemConversation?workItemId=15176939 | https://cstools.viagogo.net/CommonUI/ViewWorkItemConversation?workItemId=15176939 ] 

If the customers do not reply, you can call them instead of sending the same email again. This could be a way to improve your CSS Score. 

Kind Regards, 
Ash