Subject: Re: 19124655; Broker DE; Havana Nights - Das Karibische Tanz-Musical Aus Kuba; 23/02/2019 19:00; buyer claims they haven't been refunded
From: Harpriya Walia <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Thu, 24 Jan 2019 05:46:14 -0700 (MST)

check this- 

As mentioned before, we have agreed to your claim and have refunded the amount you contested. 
If you have still not been refunded, we advise you to contact your payment service provider. 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 24 January, 2019 14:33:04 
Subject: 19124655; Broker DE; Havana Nights - Das Karibische Tanz-Musical Aus Kuba; 23/02/2019 19:00; buyer claims they haven't been refunded 

Hi Ash, 

With reference to the above-mentioned TID, the buyer initiated a chargeback and it has been accepted as a refund; 
But the buyer has emailed us many times claiming that they have yet to be refunded. 

Flagging to you as discussed. 

Regards, 
Harpriya