Subject: Re: 19969281 - Primary - Paris Saint-Germain vs Strasbourg - Coupe De France 2018/19 - 23/01/2019 - Buyer chasing tickets
From: Ashwinee Latchayya <[email-masked]>
To: Mujinga Kayitula Solange <[email-masked]>
Date: Thu, 24 Jan 2019 01:52:44 -0700 (MST)

Hi Sarah, 

Please push back for now. 

Inform the buyer we have contacted him several times requesting the personalisation details. As the details wasn't provided by her we cannot issue any refund. 

Use the blurb 'why do you need my name; the first two lines and free-type the rest informing the person he will not be refunded as the details weren't provided. Get the free-type approved by Rose. 

Kind Regards, 
Ash 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 24 January, 2019 14:04:52 
Subject: 19969281 - Primary - Paris Saint-Germain vs Strasbourg - Coupe De France 2018/19 - 23/01/2019 - Buyer chasing tickets 

Hi Ashwinee, 

With reference to TID: 19969281, System mail sent to buyer 2 days ago to provide information of the attendant, buyer never respond, 
Buyer emailed the day of event chasing tickets , Agent called buyer but no response, Buyer replied 2 hours before the event chasing tickets 
Event passed and buyer never received tickets . 

Could you please check whether buyer is eligible for refund? 

Kind Regards, 
Sarah