Subject: Re: TID:19796498 - Professor Brian Cox/ Event ID : 2423892 - 14/02/2019 20:00/ First Direct Arena, Leeds, GB - Fan Seller UK - Fan seller asking for inventory manager tool for listing more tickets on Viagogo
From: Ashwinee Latchayya <[email-masked]>
To: Joanna Yang <[email-masked]>
Cc: Tetien Lan <[email-masked]>, Nikita Griffin <[email-masked]>, Remi Tsai <[email-masked]>, Lin Hsu <[email-masked]>, Yvonne Yen <[email-masked]>, Brian Sexton <[email-masked]>
Date: Tue, 22 Jan 2019 22:54:32 -0700 (MST)

Hi Joanna, 

This case was flagged to Brian who has informed us that the seller account managers do not take requests anymore, they review accounts manually. 

My understanding here is that fan sellers cannot ask for Inventory Manager tool. Their accounts are reviewed manually and supply will reach out to the sellers. 

Kind Regards, 
Ashwinee 

From: "Joanna Yang" <[email-masked]> 
To: "Tetien Lan" <[email-masked]>, "Nikita Griffin" <[email-masked]>, "Remi Tsai" <[email-masked]>, "Lin Hsu" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Cc: "Yvonne Yen" <[email-masked]> 
Sent: Tuesday, 22 January, 2019 21:46:06 
Subject: Re: TID:19796498 - Professor Brian Cox/ Event ID : 2423892 - 14/02/2019 20:00/ First Direct Arena, Leeds, GB - Fan Seller UK - Fan seller asking for inventory manager tool for listing more tickets on Viagogo 

Hi All, 

Thanks for the assistance. 

Just a quick update for the case as per WI that previous agents: symphorose.tshiala who were given the link of Inventory Manager to Seller on 03/01/19 17:32 as following: 

" Dear Samanta, 
Thank you for contacting us. 

To access the Inventory Manager, please use the following link: 

http://www.viagogo.co.uk/secure/inventorymanager 

To access the tool on your mobile or tablet device please search for 'viagogo seller tool' in the Apple or Android app stores. 

You will be prompted to sign in, and then you are free to list tickets for sale, or manage existing listings and sales and to view your performance metrics for the month. 

If you experience any issues in using the Inventory Manager, please contact us and detail the issue, so we can look into it for you. 

Kind regards, 
Symphorose" 

Then the case was flagged to Ashwinee by agent: ashsih.semwal on 05/01/19 06:57 regarding passing Seller's request to relevant team, then was wrapped up without update. 

[ mailto:[email-masked] | @Ashwinee Latchayya ] : Can you please assist further to review with this case? Thanks. 

Best Regards, 

Joanna.Yang 
CSAPAC Customer Facing Team Lead 
Team Leader : Jessie Tang 

From: Tetien Lan 
Sent: 22 January 2019 17:02 
To: Nikita Griffin; Joanna Yang; Remi Tsai; Lin Hsu 
Cc: Yvonne Yen 
Subject: Re: TID:19796498 - Professor Brian Cox/ Event ID : 2423892 - 14/02/2019 20:00/ First Direct Arena, Leeds, GB - Fan Seller UK - Fan seller asking for inventory manager tool for listing more tickets on Viagogo 

Apologised Nikita. 

I thought it's already checked by CF TL. Should we ask supply to see if this seller can be recruited? 

Hi Joanna, 

Fan seller can't just ask for IM, normally it's supply will reach out to fan seller proactively. 

Please check before escalate. 

Thanks, 

David 

From: Nikita Griffin 
Sent: Tuesday, January 22, 2019 4:58:06 PM 
To: Tetien Lan; Joanna Yang; Remi Tsai; Lin Hsu 
Cc: Yvonne Yen 
Subject: RE: TID:19796498 - Professor Brian Cox/ Event ID : 2423892 - 14/02/2019 20:00/ First Direct Arena, Leeds, GB - Fan Seller UK - Fan seller asking for inventory manager tool for listing more tickets on Viagogo 

Why would we be giving a fan seller the Inventory manager? 

From: Tetien Lan 
Sent: Tuesday 22 January 2019 03:06 
To: Joanna Yang <[email-masked]>; Remi Tsai <[email-masked]>; Lin Hsu <[email-masked]>; Nikita Griffin <[email-masked]> 
Cc: Yvonne Yen <[email-masked]> 
Subject: Re: TID:19796498 - Professor Brian Cox/ Event ID : 2423892 - 14/02/2019 20:00/ First Direct Arena, Leeds, GB - Fan Seller UK - Fan seller asking for inventory manager tool for listing more tickets on Viagogo 

@Nikita 

Can you pass this to supply in UK please. 

Thanks, 

David 

From: Joanna Yang 
Sent: Tuesday, January 22, 2019 10:43:11 AM 
To: Remi Tsai; Tetien Lan; Lin Hsu 
Cc: Yvonne Yen 
Subject: Re: TID:19796498 - Professor Brian Cox/ Event ID : 2423892 - 14/02/2019 20:00/ First Direct Arena, Leeds, GB - Fan Seller UK - Fan seller asking for inventory manager tool for listing more tickets on Viagogo 

Hi Lin, 

Please send all email to Yvonne as she is the POC for Team Taichung for this 2 weeks when I’m away for training, thanks. 

[ mailto:[email-masked] | @Tetien Lan ] [ mailto:[email-masked] | @Remi Tsai ] : please assist, thanks. 

Best regards, 

Joanna 

From: Lin Hsu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 22, 2019 10:16 AM 
To: Joanna Yang 
Subject: TID:19796498 - Professor Brian Cox/ Event ID : 2423892 - 14/02/2019 20:00/ First Direct Arena, Leeds, GB - Fan Seller UK - Fan seller asking for inventory manager tool for listing more tickets on Viagogo 

Dear Joanna, 

Fan seller wrote in asking for Inventory Manager tool in order to list more tickets. Previous agent provided link to the tool on 03/01/19 yet fan seller cannot open it. This case was passed to relevant team before but no updates from SS. Please re-escalate this case to SS to resolve Fan seller's issue. Thank you. 

- TTE: 23 day(s), 18 hours away 

- DP: e-ticket GBP, Must ship by : 07/02/2019 23:59(Not uploaded yet). TS : Pending Shipment Creation 

- viagogo UK 

Best Regards, 

Lin