Subject: Fwd: Productivity Report
From: Ashwinee Latchayya <[email-masked]>
To: Harpriya Walia <[email-masked]>
Cc: Viraat <[email-masked]>
Date: Tue, 22 Jan 2019 05:55:26 -0700 (MST)

Hi both, 

The details below are for Hapriya. I forgot to change the name when sending the report. 

Every detail (CSS/FCR) are Harpriya's. 

Kind Regards, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Harpriya Walia" <[email-masked]> 
Cc: "Viraat" <[email-masked]> 
Sent: Tuesday, 22 January, 2019 18:22:25 
Subject: Productivity Report 

Hi Harpriya, 

Please find below your CSS and FCR score for the period between [ callto:14.01.2019 - 20.01 | 14.01.2019 - 20.01 ] .2019. 

As a reminder, the targets are: 
CSS 30% 
FCR 60% 

Team Name 	Agent Name 	Productivity Average 	#Days Logged 	#Email Floor 	#Calls Inbound 	#Calls Outbound 	Floor FCR 	Floor CSS 
Team Kolkata 	Hapriya Walia ** 	67% 	5 	92 	0 	4 	45% 	38% 

Since you aren't allowed to make calls to DE customers yet, I'd suggest you read queries well and investigate properly so that the customers are given correct information. 

This is an example where more investigation was needed from your side. You ended up providing the buyer with confusing information hence resulting in a negative feedback. 
Link - https://cstools.viagogo.net/CommonUI/ViewWorkItemConversation?workItemId=15243734 

Kind Regards, 
Ash