Subject: Fwd: Productivity Report
From: Ashwinee Latchayya <[email-masked]>
To: Viraat <[email-masked]>
Date: Tue, 22 Jan 2019 05:40:03 -0700 (MST)

Hi Viraat, 

PFB. 

Kind Regards, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Ekta VGG" <[email-masked]> 
Sent: Tuesday, 22 January, 2019 18:06:13 
Subject: Productivity Report 

Hi Ekta, 

Please find below your CSS and FCR score for the period between [ callto:14.01.2019 - 20.01 | 14.01.2019 - 20.01 ] .2019. 

As a reminder, the targets are: 
CSS 30% 
FCR 60% 

Team Name 	Agent Name 	Productivity Average 	#Days Logged 	#Email Floor 	#Calls Inbound 	#Calls Outbound 	Floor FCR 	Floor CSS 
Team Kolkata 	Ekta Sharma 	180% 	6 	191 	0 	0 	48% 	33% 

Please note that calls on the new server are not counted yet. 

My suggestion will be for you to do your best to resolve the query in one call whenever possible. This would be a chance for you to improve your CSS score. 

An example below where you could have informed the buyer to relist and we cannot cancel. 
Link - https://cstools.viagogo.net/CommonUI/ViewWorkItemConversation?workItemId=15243308 

Kind Regards, 
Ash