Subject: Productivity Report
From: Ashwinee Latchayya <[email-masked]>
To: Becho Davy Jaures <[email-masked]>
Date: Tue, 22 Jan 2019 05:21:03 -0700 (MST)

Hi Becho, 

Please find below your CSS and FCR score for the period between [ callto:14.01.2019 - 20.01 | 14.01.2019 - 20.01 ] .2019. 

As a reminder, the targets are: 
CSS 30% 
FCR 60% 

Team Name 	Agent Name 	Productivity Average 	#Days Logged 	#Email Floor 	#Calls Inbound 	#Calls Outbound 	Floor FCR 	Floor CSS 
Team Kolkata 	Becho Jauress 	79% 	5 	136 	12 	14 	44% 	20% 

My suggestion will be for you to do your best to resolve the query in one call whenever possible and send the 'after call' blurb. This would be a chance for you to improve your CSS score. 

Also please avoid sending the same blurb to the customers. Below is an example where you've sent the same blurb twice. 
Link - https://cstools.viagogo.net/CommonUI/ViewWorkItemConversation?workItemId=15250569 

Kind Regards, 
Ash