Subject: Re: 19025248; Broker AT; Nils Frahm; 06/02/2019 20:00; Buyer does not want the tickets
From: Ashwinee Latchayya <[email-masked]>
To: Harpriya Walia <[email-masked]>
Date: Tue, 22 Jan 2019 04:13:52 -0700 (MST)

Hi Tania, 

This has been handled by Poonam. 

Kind Regards, 
Ash 

From: "Poonam Chawla" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Sent: Tuesday, 22 January, 2019 16:41:14 
Subject: Re: 19025248; Broker AT; Nils Frahm; 06/02/2019 20:00; Buyer does not want the tickets 

Hi Ash, 

I called the buyer and informed him we will resend the tickets at the same address - buyer didn't complained about the price and confirmed the delivery address. 

I have escalated the case to returns team. 

Kind Regards, 
Poonam 

From: "ashwinee" <[email-masked]> 
To: "Poonam Chawla" <[email-masked]> 
Cc: "Harpriya Walia" <[email-masked]> 
Sent: Tuesday, 22 January, 2019 15:33:45 
Subject: Fwd: 19025248; Broker AT; Nils Frahm; 06/02/2019 20:00; Buyer does not want the tickets 

Hi Poonam, 

Can you call the buyer and explain the charges here and inform him we will be sending him the tickets again. 

Kind Regards, 
Ash 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 22 January, 2019 13:55:24 
Subject: Re: 19025248; Broker AT; Nils Frahm; 06/02/2019 20:00; Buyer does not want the tickets 

Hi Ash, 

any update on this please? 

Regards, 
Harpriya 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 21 January, 2019 13:44:57 
Subject: 19025248; Broker AT; Nils Frahm; 06/02/2019 20:00; Buyer does not want the tickets 

Hi Ash, 

With reference to the above-mentioned TID, the Buyer initially wanted to cancel their tickets; agent informed them we can't cancel and gave the option of relisting; 
the tickets were delivered to the Buyer, but they rejected and that's why the tickets have returned back to us. 
The Buyer emailed informing that since the overpricing of the tickets and the fees are not justified properly to them, they didn't accept these tickets , but neither have they mentioned do they wanta refund or anything else. 

Can you please check with Brian as to how can we resolve this case better? 

Regards, 
Harpriya