Subject: TID - 7219280 - fan seller - France vs Republic of Ireland - Round of 16 - UEFA Euro 2016 - 26/06/2016 - seller chasing refund.
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Thoms Mavula <[email-masked]>
Date: Mon, 21 Jan 2019 05:19:09 -0700 (MST)

Hi Brian, 

The seller has been chasing payment since 2016. He claims due to our incorrect information his LMS listing got cancelled. 
The seller has been told that he could get his tickets back in Lyon, at the pickup point on the day of the event. Seller claims he attempted to collect the tickets at our LMS but we had lost them. 
Order amount - 2,076.76 euros. 

Mylene Aumont received a query from the seller on 18.07.17 but she closed the case without responding stating 'event passed'. 

Could we check this with our LMS team for further clarification please. 

LMS location - 
Espace Sarrazin, 
8 rue Jean Sarrazin 
69008 
Lyon 
France 

Kind Regards, 
Ashwinee 

From: "Thoms Mavula" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 21 January, 2019 15:17:57 
Subject: 7219280 - fan seller - France vs Republic of Ireland - Round of 16 - UEFA Euro 2016 - 26/06/2016 - seller chasing refund. 

Hi Ashwinee, 

In regards to the TID above, the seller sent us email chasing for refund. 
Tickets apparently were lost when seller attempted to collect them at our LMS point in Lyon. 
Seller has been told when he dropped the tickets in Paris that he could list his tickets all together even if he did not have 4 tickets together, but 2+2. 
Then he just dropped his listing, which sold but then we cancelled the order as we do not accepts 2+2. 
Then the seller has been told that he could get his tickets back in Lyon, at the pickup point on the day of the event. 

Tickets was not present in Lyon. 
Seller travelled 500 Km for nothing and therefore has been told that as LMS team are on fault from the beginning, he will receive payment of this order. 2,076.76 Euros. 

The case has been addressed by Esther and Matthias. 
Seller was advised to be patient while the investigation is conducted. 
The seller did not received any update from the investigation. 

Could you inform the LMS sale in order take an action accordingly. 

Kind regards, 
Thoms