Subject: Re: 20022379 , Fan Seller , Rainbow Serpent Festival - 4 Day , 25/01/2019 , Reassign case
From: Ashwinee Latchayya <[email-masked]>
To: Akanksha Kwatra <[email-masked]>
Date: Mon, 21 Jan 2019 04:25:54 -0700 (MST)

Hi Akanksha, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 21 January, 2019 14:52:14 
Subject: 20022379 , Fan Seller , Rainbow Serpent Festival - 4 Day , 25/01/2019 , Reassign case 

Hi Ashwinee, 

With reference to the above TID, seller didn't personsalised the tickets on buyer's name however it is a personalised event. Transaction state is in Pending Requirement For Payment and case has been escalated to payments to refund buyer. Pallavi has flagged this case to FS Caleb to reverse seller charges. 

As advised by you, please reassign this case to Pallavi. 

Regards, 
Akanksha