Subject: Re: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets
From: Lincoln Ferreira <[email-masked]>
To: Tile VonBurchard <[email-masked]>, Brian Sexton <[email-masked]>, CS.NewYork <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Akanksha Kwatra <[email-masked]>
Date: Thu, 17 Jan 2019 14:21:30 +0000

Thanks, Tile!

Hi Brian,

Please offer the buyer a partial refund to keep the tickets, up to 50% if needed. Let us know of the buyer's decision.

Have a Happy and Prosper New Year!

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: Tile VonBurchard
Sent: Wednesday, January 16, 2019 11:39:36 PM
To: Lincoln Ferreira; Brian Sexton; CS.NewYork; On-call Data Management
Cc: Ashwinee Latchayya; Akanksha Kwatra
Subject: RE: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets

Hi Lincoln,

I reviewed the mapping and the issue should be fixed.

Thanks,

Tile

From: Lincoln Ferreira
Sent: 16 January 2019 14:39
To: Brian Sexton <[email-masked]>; CS.NewYork <[email-masked]>; On-call Data Management <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>; Akanksha Kwatra <[email-masked]>
Subject: Re: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets

Hi Brian,

This appears to be a mapping error on our end, please let me confirm with EDM.

Hi @On-call Data Management<mailto:[email-masked]>,

The seller listed tickets for Session 2 but they sold as Session 3, can you please check for mapping error? Thanks!

EID: 3066409

Here are the listing details from the seller:

EDM: 

Have a Happy and Prosper New Year!

Kind regards,

Lincoln Ferreira

CS.NY Seller Support US-CA

[email-masked]<mailto:[email-masked]>

(415) 429-1056 Ext. 4646

________________________________

From: Brian Sexton
Sent: Wednesday, January 16, 2019 1:36:18 AM
To: CS.NewYork
Cc: Ashwinee Latchayya; Akanksha Kwatra
Subject: FW: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets

Hi,

This buyer purchased tickets for Session 3 of the Miami Open but they received tickets for Session 2, could someone please ask TN to provide the correct tickets?

Buyer refused to keep the tickets with partial refund of 50%.

Kind regards,

Brian

From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 16 January 2019 05:44
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Akanksha Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets

Hi Brian,

In regards to the thread below, the buyer has purchased tickets for 2019 Miami Open Tennis - Session 3 - First Round and has received tickets for Session 2 taking place on a different date as well.

CS.NY advised us to contact the buyer and offer partial refund to keep the tickets, however, the buyer has refused to keep the tickets and would like the tickets he purchased.

Can CS.NY look into this please.

Kind Regards,

Ashwinee

________________________________

From: "Akanksha Kwatra" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 January, 2019 17:14:24
Subject: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets

Hi Ashwinee,

With reference to the above TID, I emailed the buyer offering partial refund and voucher to keep the tickets for session 2 but the buyer wants the ordered tickets.

Could you please inform this to the relevant department.

Kind Regards,

Akanksha

________________________________

From: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
To: "Akanksha Kwatra" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 January, 2019 11:15:55
Subject: Fwd: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets

Hi Akanksha,

Please see below.

Kind Regards,

Ash

________________________________

From: "bridgette kenny" <[email-masked]<mailto:[email-masked]>>
To: "Jacklyn Coronel" <[email-masked]<mailto:[email-masked]>>, "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 13 January, 2019 22:01:25
Subject: RE: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets

@Ashwinee Latchayya<mailto:[email-masked]> – please see below 

From: Jacklyn Coronel
Sent: Sunday 13 January 2019 17:15
To: Bridgette Kenny <[email-masked]<mailto:[email-masked]>>; CS.NewYork <[email-masked]<mailto:[email-masked]>>
Subject: Re: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets

Hi,

Seller provided with the tickets as listed but the buyer purchased tickets for a different Session, please contact the buyer and offer partial refund to keep these starting at 20% going up to 50% if necessary.

Please let us know of the buyer's decision.

Best regards,

Jacklyn

Seller Support US, viagogo Inc

Phone: (415) -429-1056

7 days a week 1pm EST – 10pm EST

________________________________

From: Bridgette Kenny
Sent: Sunday, January 13, 2019 6:24:55 AM
To: CS.NewYork
Subject: RE: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets

Hi There,

The broker Tevo uploaded tickets for the incorrect session.

Buyer purchased session 3 and seller uploaded session 2.

Can you take a look please?

Kind regards,

Bridgette

From: Ashwinee Latchayya [mailto:[email-masked]]
Sent: Sunday 13 January 2019 11:41
To: Bridgette Kenny <[email-masked]<mailto:[email-masked]>>
Cc: Akanksha Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets

Hi Bridgette,

In regards to the above TID ; the buyer has purchased tickets for 2019 Miami Open Tennis - Session 3 - First Round and has received tickets for Session 2 taking place on a different date as well.

Can CS.NY contact the broker in order to investigate this case please.

Kind Regards,

Ashwinee

________________________________

From: "Akanksha Kwatra" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 January, 2019 12:39:00
Subject: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets

Hi Ashwinee,

With reference to the above TID, buyer received tickets for 2019 Miami Open Tennis - Session 2 instead of session 3 with a wrong date. Could we ask SS team to contact the power seller and ask if he can provide correct tickets.

Kind Regards,

Akanksha