Subject: 19975020 - Broker US - Montreal Canadiens Vs. Florida Panthers -26/03/2019 - shipment fail
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Gunjan Jain <[email-masked]>
Date: Wed, 16 Jan 2019 01:47:23 -0700 (MST)

Hi Brian, 

In regards to the above TID ; the Transaction State is shipment failed and buyer has confirmed that the address provided is correct. gunj 

There is a note ''Code: 8472, Severity: ERROR, Description: Package 0 - INDIRECT Signature Option type is not allowed'' and there is no other available delivery plan other. 

Can SS team contact the US Broker and request the tickets to be shipped manually to the address below please. 

Abigail Root 
408 Rue rougemont 
longueuil 
J4J2b6 
CA 

Kind Regards, 
Ashwinee 

From: "Gunjan Jain" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 16 January, 2019 11:46:57 
Subject: 19975020 -Broker US -Montreal Canadiens Vs. Florida Panthers -26/03/2019- shipment fail 

Hi Ash , 

With reference to the above TID, Buyer emailed to ask as to what is wrong with his address, it is correct. The address is : 

408 Rue rougemont 
longueuil , J4J2b6, CA 

I too have checked the address and it seems to be correct but the transaction state shows Shipment Failed. The reason for shipment fail is Code: 8472, Severity: ERROR, Description: Package 0 - INDIRECT Signature Option type is not allowed. 
I cannot find any other delivery method except FedEx - United States International Priority. 

Can you please ask the broker to ship the tickets manually. 

Thank you 

Gunjan