Subject: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>
Date: Tue, 15 Jan 2019 22:44:19 -0700 (MST)

Hi Brian, 

In regards to the thread below, the buyer has purchased tickets for 2019 Miami Open Tennis - Session 3 - First Round and has received tickets for Session 2 taking place on a different date as well. 

CS.NY advised us to contact the buyer and offer partial refund to keep the tickets, however, the buyer has refused to keep the tickets and would like the tickets he purchased. 

Can CS.NY look into this please. 

Kind Regards, 
Ashwinee 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 15 January, 2019 17:14:24 
Subject: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

Hi Ashwinee, 

With reference to the above TID, I emailed the buyer offering partial refund and voucher to keep the tickets for session 2 but the buyer wants the ordered tickets. 

Could you please inform this to the relevant department. 

Kind Regards, 
Akanksha 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Akanksha Kwatra" <[email-masked]> 
Sent: Monday, 14 January, 2019 11:15:55 
Subject: Fwd: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

Hi Akanksha, 

Please see below. 

Kind Regards, 
Ash 

From: "bridgette kenny" <[email-masked]> 
To: "Jacklyn Coronel" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 13 January, 2019 22:01:25 
Subject: RE: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

[ mailto:[email-masked] | @Ashwinee Latchayya ] – please see below  

From: Jacklyn Coronel 
Sent: Sunday 13 January 2019 17:15 
To: Bridgette Kenny <[email-masked]>; CS.NewYork <[email-masked]> 
Subject: Re: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

Hi, 

Seller provided with the tickets as listed but the buyer purchased tickets for a different Session, please contact the buyer and offer partial refund to keep these starting at 20% going up to 50% if necessary. 

Please let us know of the buyer's decision. 

Best regards, 

Jacklyn 

Seller Support US, viagogo Inc 

Phone: (415) -429-1056 

7 days a week 1pm EST – 10pm EST 

From: Bridgette Kenny 
Sent: Sunday, January 13, 2019 6:24:55 AM 
To: CS.NewYork 
Subject: RE: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

Hi There, 

The broker Tevo uploaded tickets for the incorrect session. 

Buyer purchased session 3 and seller uploaded session 2. 

Can you take a look please? 

Kind regards, 

Bridgette 

From: Ashwinee Latchayya [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Sunday 13 January 2019 11:41 
To: Bridgette Kenny < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akanksha Kwatra < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

Hi Bridgette, 

In regards to the above TID ; the buyer has purchased tickets for 2019 Miami Open Tennis - Session 3 - First Round and has received tickets for Session 2 taking place on a different date as well. 

Can CS.NY contact the broker in order to investigate this case please. 

Kind Regards, 

Ashwinee 

From: "Akanksha Kwatra" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 12 January, 2019 12:39:00 
Subject: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

Hi Ashwinee, 

With reference to the above TID, buyer received tickets for 2019 Miami Open Tennis - Session 2 instead of session 3 with a wrong date. Could we ask SS team to contact the power seller and ask if he can provide correct tickets. 

Kind Regards, 

Akanksha