Subject: Re:
From: Mujinga Kayitula Solange <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 14 Jan 2019 02:41:02 -0700 (MST)

I just want you to understand the case then advise me whether i have to flag 

Please read the mail sent. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Mujinga Kayitula Solange" <[email-masked]> 
Sent: Monday, 14 January, 2019 15:07:44 
Subject: Re: 

Hi Sarah, 

Please flag again with the correct subject line. 

Kind Regards, 
Ash 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 14 January, 2019 15:02:00 

Hi ashwinee 

With reference to TID : 19262574 

Buyer claimed that he bought the tickets for the date of 18/01/2019 with the tournament different from what has been written in our website, 
tickets was listed for 19/01/2019 and system mail was sent to buyer advising the event is reschedule for 15/01/2019; 
After investigation: both teams will play twice in the same week on date of 18/01/2019 and 15/01/2019. 
And the tournament are different ( Championship and Copa); 
Assigned the case to a portuguese agent to call the seller to know the exact information about the tickets listed, Agent called seller but no response 
Seller missed the MSBD 

I received system mail requesting to call buyer to obtain travel departure date and local address in venue country as seller is currently unable to ship the tickets until we retrieve the buyer’s travel information. 

And suddenly the event case changed from 

Date : 15/01/2019 20:45 (Local) 

When: 1 day(s), 12 hours away 

to 

Date : 15/01/2019 20:45 (Local) 

When: 4 day(s), 12 hours away 
Could please check the case and advised whether i should go for EDM error and grant access to links for investigation 

Kind Regards 
Sarah