Subject: Fwd: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets
From: Ashwinee Latchayya <[email-masked]>
To: Akanksha Kwatra <[email-masked]>
Date: Sun, 13 Jan 2019 22:45:55 -0700 (MST)

Hi Akanksha, 

Please see below. 

Kind Regards, 
Ash 

From: "bridgette kenny" <[email-masked]> 
To: "Jacklyn Coronel" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 13 January, 2019 22:01:25 
Subject: RE: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

[ mailto:[email-masked] | @Ashwinee Latchayya ] – please see below  

From: Jacklyn Coronel 
Sent: Sunday 13 January 2019 17:15 
To: Bridgette Kenny <[email-masked]>; CS.NewYork <[email-masked]> 
Subject: Re: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

Hi, 

Seller provided with the tickets as listed but the buyer purchased tickets for a different Session, please contact the buyer and offer partial refund to keep these starting at 20% going up to 50% if necessary. 

Please let us know of the buyer's decision. 

Best regards, 

Jacklyn 

Seller Support US, viagogo Inc 

Phone: (415) -429-1056 

7 days a week 1pm EST – 10pm EST 

From: Bridgette Kenny 
Sent: Sunday, January 13, 2019 6:24:55 AM 
To: CS.NewYork 
Subject: RE: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

Hi There, 

The broker Tevo uploaded tickets for the incorrect session. 

Buyer purchased session 3 and seller uploaded session 2. 

Can you take a look please? 

Kind regards, 

Bridgette 

From: Ashwinee Latchayya [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Sunday 13 January 2019 11:41 
To: Bridgette Kenny < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akanksha Kwatra < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

Hi Bridgette, 

In regards to the above TID ; the buyer has purchased tickets for 2019 Miami Open Tennis - Session 3 - First Round and has received tickets for Session 2 taking place on a different date as well. 

Can CS.NY contact the broker in order to investigate this case please. 

Kind Regards, 

Ashwinee 

From: "Akanksha Kwatra" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 12 January, 2019 12:39:00 
Subject: 19176084 , Ticket Network , 2019 Miami Open Tennis - Session 3 - First Round - Stadium , 20/03/2019 , Wrong tickets 

Hi Ashwinee, 

With reference to the above TID, buyer received tickets for 2019 Miami Open Tennis - Session 2 instead of session 3 with a wrong date. Could we ask SS team to contact the power seller and ask if he can provide correct tickets. 

Kind Regards, 

Akanksha