Subject: Re: 18903815 - Fan seller - Lost Paradise Festival 2018 - 3 Day - 29/12/2018 -
From: Ashwinee Latchayya <[email-masked]>
To: Mujinga Kayitula Solange <[email-masked]>
Date: Sun, 13 Jan 2019 04:40:19 -0700 (MST)

Hi Sarah, 

I've just realised that the tickets provided by the seller were voided ones. 
I'll speak to Brian about this tomorrow and flag if needed. 

Kind Regards, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Mujinga Kayitula Solange" <[email-masked]> 
Sent: Thursday, 10 January, 2019 19:46:49 
Subject: Re: 18903815 - Fan seller - Lost Paradise Festival 2018 - 3 Day - 29/12/2018 - 

Hi Sarah, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 10 January, 2019 19:30:13 
Subject: 18903815 - Fan seller - Lost Paradise Festival 2018 - 3 Day - 29/12/2018 - 

Hi Ashwinee, 

With reference to TID: 18903815, 

- Seller uploaded the tickets before the MSBD and he was requested to personalize the tickets ( 26/12/18 02:46 ) 
- Seller sent tickets personalized ( 27/12/18 07:16 ) 
- Agent asked seller to upload the tickets ( Seller sent us tickets to upload for the buyer ) 
- Agent missed to upload tickets sent by seller and kept asking seller to upload the tickets 
- Seller attempted to transfer tickets, sellers tickets were voided in the process 
- Email sent to seller advised the payment has been initiated ( 06/01/19 13:03 ) 
- Email sent to buyer advised he has been charged ( 08/01/19 09:21 ) 
- Seller is confused 

Could you please get approval from cspayment so that i could escalate the case to payment team to reverse seller payment? 

Kind Regards, 
Sarah