Subject: 19075403 - Broker AU - Tim McGraw - Country 2 Country - 29/09/2019 - Buyer chasing refund
From: Ashwinee Latchayya <[email-masked]>
To: bridgette kenny <[email-masked]>
Cc: Nathan <[email-masked]>
Date: Sun, 13 Jan 2019 02:59:01 -0700 (MST)

Hi Bridgette, 

With refence to the above TID ; the buyer has been chasing a refund due to face value and has threatened to contact ACCC. 

Agent Sylvia Wu has flagged this to her TL Anna to check whether ECC needs to be contacted here. 

Can we request for an update on this please. 

Kind Regards, 
Ashwinee 

From: "Nathan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 12 January, 2019 22:30:43 
Subject: 19075403 - Broker AU - Tim McGraw - Country 2 Country - 29/09/2019 - Buyer chasing refund 

Hi Ashwinee, 

From the above TID as reference, Sylvia's agent case is overdue was following upon it. 
Buyer wanted to cancel and was chasing for to be refunded, while the case was already flagged to TL Anna to consult whether to flag to ECC and i can see buyer was blocked too. 

can you please check this with the concerned department if there is any update for this case? Seeks for advices any further action to be taken. 

Kind regards, 
Nathan