Subject: Fwd: 19301128; Broker IT; SC Bern - HC Davos; 22/02/2019 19:30; buyer's seats in the venue
From: Ashwinee Latchayya <[email-masked]>
To: Harpriya Walia <[email-masked]>
Date: Sun, 13 Jan 2019 01:30:21 -0700 (MST)

Hi Tania, 

This isn't in your follow up anymore and another agent has informed the buyer that the tickets are correct. 
I won't flag this for now. 

Kind Regards, 
Ash 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 11 January, 2019 19:10:06 
Subject: 19301128; Broker IT; SC Bern - HC Davos; 22/02/2019 19:30; buyer's seats in the venue 

Hi Ash, 

With reference to the above-mentioned TID, the buyer is claiming they ordered seats, but received standing place. 

I checked the order confirmation, the e-ticekts- the tickets look correct, and have tried to explain it to the buyer as well, but to no avail. 

Can you please reassign this to a DE agent? 

Regards, 
Harpriya