Subject: 18932746 / FAN SELLER / Paul Mccartney / 16/12/2018 18:00 / Seller chasing payment
From: Wamiq Ahmad <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sat, 12 Jan 2019 00:42:18 -0700 (MST)

Hi Ash, 

In regards to the above mentioned TID, the payment was initially processed to the seller's given Paypal account which was an incorrect account, the buyer immediately responded and requested not to transfer the fund to the Paypal account as the Paypal email address was incorrect. The case was been handled by ECC team and they promised to the seller that he will be provided the payment to his updated payment method and confirmed it is now correct (BACS Direct Credit: ******52). Now after that case has been wrapped up by ECC team as per the case notes by Lorna.McNamara: 

"As per stefan: 

Seller needs to be advised that he entered wrongly this paypal account into getting paid method and Paypal cannot reverse the funds. There is nothing more that we can do." 

The seller is very angry and upset as he has been promised to be paid to his updated payment method by us and now we have been denying to do so. Can you please contact the concerned team and get this investigated and resolved. 

Thanks, 
Wamiq