Subject: Re: 18903815 - Fan seller - Lost Paradise Festival 2018 - 3 Day - 29/12/2018 -
From: Ashwinee Latchayya <[email-masked]>
To: Mujinga Kayitula Solange <[email-masked]>
Date: Thu, 10 Jan 2019 07:16:49 -0700 (MST)

Hi Sarah, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 10 January, 2019 19:30:13 
Subject: 18903815 - Fan seller - Lost Paradise Festival 2018 - 3 Day - 29/12/2018 - 

Hi Ashwinee, 

With reference to TID: 18903815, 

- Seller uploaded the tickets before the MSBD and he was requested to personalize the tickets ( 26/12/18 02:46 ) 
- Seller sent tickets personalized ( 27/12/18 07:16 ) 
- Agent asked seller to upload the tickets ( Seller sent us tickets to upload for the buyer ) 
- Agent missed to upload tickets sent by seller and kept asking seller to upload the tickets 
- Seller attempted to transfer tickets, sellers tickets were voided in the process 
- Email sent to seller advised the payment has been initiated ( 06/01/19 13:03 ) 
- Email sent to buyer advised he has been charged ( 08/01/19 09:21 ) 
- Seller is confused 

Could you please get approval from cspayment so that i could escalate the case to payment team to reverse seller payment? 

Kind Regards, 
Sarah