Subject: Re: 19456336 -Fan Seller-Field Day 2019- 01/01/2019-proof of purchase
From: Maja Molnar <[email-masked]>
To: Brian Sexton <[email-masked]>, CSpayments <[email-masked]>, Anna Jeanne <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Gunjan Jain <[email-masked]>, Stefan Asiminei <[email-masked]>
Date: Thu, 10 Jan 2019 09:32:31 +0000

Hi Brian,

The seller was advised to personalize the ticket in the first email we sent them:

They failed to do this:

Ideally, we would not pay them, even with proof of purchase

Kind Regards
Maja

________________________________
From: Brian Sexton
Sent: Thursday, January 10, 2019 8:39 AM
To: CSpayments
Cc: Ashwinee Latchayya; Gunjan Jain
Subject: FW: 19456336 -Fan Seller-Field Day 2019- 01/01/2019-proof of purchase

Hi,

This buyer claimed RAG and was refunded but now the seller has provided proof of purchase, would we be able to pay the seller here?

Kind regards,

Brian

From: Ashwinee Latchayya <[email-masked]>
Sent: Tuesday 8 January 2019 06:48
To: Brian Sexton <[email-masked]>
Cc: Gunjan Jain <[email-masked]>
Subject: 19456336 -Fan Seller-Field Day 2019- 01/01/2019-proof of purchase

Hi Brian,

The above mentioned TID was flagged on my google sheet whereby we requested to approve for the seller to be paid.

The buyer reported to have been rejected at gate and seller claims that the buyer is lying and hence provided proof of purchase supporting his claim.

Payments will require a TL's written approval for such situation. Can you look into this before Gunjan escalates the case to payments please.

Kind Regards,

Ashwinee

________________________________

From: "Gunjan Jain" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 5 January, 2019 12:58:32
Subject: 19456336 -Fan Seller-Field Day 2019- 01/01/2019-proof of purchase

Hi Ashwinee,

With reference to the above TID, Buyer was RAG . Seller emailed to provide proof of purchase claiming that buyer is a liar and was not Ragged. Please look into the issue.

Thank you

Gunjan