Subject: RE: 19425734 - Fan Seller -BLACKPINK - 20/01/2019 - walking event
From: Brian Sexton <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Gunjan Jain <[email-masked]>
Date: Thu, 10 Jan 2019 08:14:58 +0000

Hi Ashwinee,

Are the sub tickets standing only?

Kind regards,
Brian

From: Ashwinee Latchayya <[email-masked]>
Sent: Thursday 10 January 2019 06:09
To: Brian Sexton <[email-masked]>
Cc: Gunjan Jain <[email-masked]>
Subject: 19425734 - Fan Seller -BLACKPINK - 20/01/2019 - walking event

Hi Brian,

In regards to the above mentioned TID ; the order was subbed to 19891656 as the seller of TID 19425734 couldn't fulfil.

The buyer claims that he was not informed that the tickets will need to be collected and he was told the tickets were seated ones.

According to the case history, agent Ben Mulqueen called the buyer and then left a note informing the buyer has accepted the tickets.

The buyer claims that he was told the tickets were seated ones. Can we check this information with agent in order to know how to proceed and for Gunjan to take appropriate action.

Kind Regards,
Ashwinee

________________________________
From: "Gunjan Jain" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 January, 2019 19:58:07
Subject: 19425734 -Fan Seller - BLACKPINK - 20/01/2019 - walking event

Hi Ashwinee ,

With reference to the above TID, buyer was offered alternate ticket option seller was unable to fulfil the order. Buyer is now saying that he has never accepted for General admission and for Walk-in - Seller Managed Collection, the tickets he ordered was seating and were e-tickets. Agent bruno.franjkovic had a conversation with him on call. Can we ask the agent if the buyer has accepted for the same.

Thank you

Gunjan