Subject: 19426019 - Broker NL - TOTO & Jefferson Starship - A Summer's Day Live - 10/01/2019 - Buyer has issue to print tickets
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>, Mujinga Kayitula Solange <[email-masked]>
Date: Wed, 9 Jan 2019 07:03:47 -0700 (MST)

Hi Anurag, 

The buyer is claiming that after printing the tickets, there is no barcode. 

Can you assign this to a night shift agent to inform the buyer that there could be an issue with his/her printer and that the tickets can be printed from an internet café. 

In the meantime, Sarah - can you request the buyer to provide proof of the issue she/he is facing after printing them. 

Kind Regards, 
Ashwinee 

From: "Mujinga Kayitula Solange" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 9 January, 2019 18:49:42 
Subject: 19426019 - Broker NL - TOTO & Jefferson Starship - A Summer's Day Live - 10/01/2019 - Buyer has issue to print tickets 

Hi Ashwinee, 

With reference to TID: 19426019, Buyer has issue while printing tickets. 
Tickets are coming out with borders only 

Could you please assign the case to a night shift agent to call the buyer and help with the issue? 

Kind Regards, 
Sarah