Subject: CSS and FCR Targets
From: Brian Sexton <[email-masked]>
To: Worchuirin M <[email-masked]>, Rosette Modiri <[email-masked]>, Kritika Mirchandani <[email-masked]>, caleb <[email-masked]>, Charanjit Singh Sandhu <[email-masked]>, Ashwinee Latchayya <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 9 Jan 2019 09:28:54 +0000

Hi all,

Apologies if this was misinterpreted but these are the targets;

CSS 30%               FCR 60%

The targets are not;

CSS 15%               FCR 40%
Those statistics are unacceptable and if someone has consistently had scores that low it's unacceptable and we should consider firing them.

Please remind your teams of the targets; CSS 30%, FCR 60%

Kind regards,
Brian Sexton
Team Leader India
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